PRIVACY

Your privacy

The Centre is committed to protecting the privacy of our clients and meeting all lega and ethical obligations regarding the protection of privacy and confidential information.

Collection, use and disclosure of information

The Centre collects personal information about you so that we can provide legal advice and support you more effectively.

We will only collect personal information from you with your prior knowledge and consent. This means when we are collecting personal information, we will take reasonable steps to ensure you are aware of:

  • Who is collecting the information
  • Why the information is being collected and how it will be used
  • How you can access to the information
  • Who else usually has access to the information
  • What the consequences are (if any) if you do not provide the information

We will only share personal information about you with an external agency or person if you give us express content to do this or if we have gravel concerns about your immediate safety.

The Centre has active measures in place to protect the quality and integrity of your personal information and prevent unauthorised access and improper use of any information you give us.

You can access and use this website without disclosing any identifying information.

How can I access and correct my personal information?

You may request access to any personal information we hold about you at any time. Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example by mail or emailing it to you).

You are entitled to copies of documents you have provided to the Centre, including court documents. We usually do not hold original documents. File notes taken by Centre staff about your matter are the Intellectual Property of the Centre, and you are not automatically entitled to access these notes.

If you need to correct any personal information the Centre holds about you, please contact us on (02) 6257 4377 or email clientservices@wlc.org.au.

How can I complain about a breach of privacy?

If you believe your privacy has been breached, please contact us on (02) 6257 4377. You may also make a formal complaint to the Centre. You can find more information about this process on the Make a Complaint page.

Make a Complaint

Any questions?

If you have any questions or concerns about the Centre’s approach to privacy or would like to read our full privacy policy, please contact our administration on (02) 6257 4377 or email admin@wlc.org.au.

Contact us